Our order usually will be processed in 3-7 work days （not including weekends）. A confirmation email will be sent once the order is shipped.

Average Shipping Time Below

Order Over 59$ Enjoy Free Standard Shipping

Order Over 89$ Enjoy Free Express Shipping

Notes:

1) If you buy multiple items in a order,the items maybe arrived  separately.

2) Orders maybe not be tracked until reached in US Facility,please wait patiently, we have tried our best to process the delivery.

Order Tracking

please to track your order

VAT TAX

 In some cases, there will be VAT or other taxes, like customs duties or fees levied by your destination country.
1)Sorry to inform that we have no control over these charges and cannot predict the amount.
2)Customs and taxation policies vary widely from country to country. You should refer to your local custom laws, and inform us about the requirements after ordering;
3)When customs clearance procedures are required, there might be delays beyond our estimated delivery times. Additional charges for taxes or customs clearance must be paid by the recipient.

We only support return items, any change on the order after shipping is not allowed. Any unworn, unwashed,defective items can be returned via email. Any damage items caused by human factor is not supported to return.

If you need to return items,please ship the items to designated address .Refunds will be processed within 7 business days after we receive your returned package. Any shipping fee caused by personal reasons in the returning process should be payed by the customer.

We did Not allow any return items without contacting us.

If you need to return items, please feel free to contact us at hello@kawaiistationeryshop.com